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How Can We Help?
Whether you have a question about patio furniture, need help with an order, or want guidance choosing the right set for your space.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow its progress.
Do you offer free shipping on patio furniture?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on your destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely happy with your purchase. If something is not right, please contact us within the timeframe outlined in our Return Policy. Items must be in their original condition and packaging for a return to be processed.
Can I exchange an item for a different style or color?
We handle exchanges on a case-by-case basis. Reach out to our team via email or phone with your order number and the item you would like instead. We will do our best to accommodate your request and get the right piece to you quickly.
What materials are your patio furniture sets made from?
Our collections feature weather-resistant materials designed for outdoor use, including powder-coated steel, all-weather wicker, and fade-resistant cushion fabrics. Each product page lists the specific materials and dimensions so you can find the best fit for your patio or deck.
How do I choose the right fire pit or pergola for my space?
Consider the size of your outdoor area, how many people you typically host, and whether you prefer gas or wood-burning options for fire pits. Our product descriptions include measurements and clearance recommendations. If you need personalized guidance, send us a message with your space dimensions and we will suggest options.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team replies to every inquiry within one business day so you are never left waiting.
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Your payment and personal information are protected with industry-standard encryption at every step.
Built for Outdoors
Every piece is crafted with weather-resistant materials designed to withstand the elements season after season.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
Owned and operated by TAYLORED VENTURES LLC
